Kerio Connect and Kerio Operator Cloud News and Updates

8 Ways to Boost Email Productivity

December 16, 2014 – 6:33 am

Does email control your life? Are you sure you’re doing things productively?

Email productivity

Most of us, especially those in business, can’t imagine life without email. But are you sure there aren’t better ways to manage the time you spend on email? Are you leveraging tools that keep your inbox tidy and prioritized? Are there tweaks you could make to be more productive and keep your email better-organized? Here are some tips that could help you:

1: Ensure it Syncs

Active syncing / push technology is vital for a busy business person, particularly someone who works on the go. You want to know that you’re getting emails as soon as they hit your inbox. The same goes for your calendar and contacts, particularly if you share calendar and contacts with others in your company.

2: Create Filters and Inbox ‘Rules

Filters can help you prioritize email so that you get push notifications and interruptions based on messages you actually need to see instantly.

3: Utilize Tasks and Delegation Tools that Integrate with Email

Some email programs can help you transfer emails into tasks either for yourself or for someone you delegate the task to. Integration of email and to-do lists and / or CRM / sales pipeline management (customer relationship management) systems could boost your productivity and ensure that emailed tasks get actioned.

4: Keep Replies Short & Succinct

Keep responses short and sweet wherever possible. Sometimes it’s important to have a digital trail of a conversation but if that’s not the case, resist the urge to spend half an hour typing out a long memo. Sometimes it’s more productive to make a quick call to chat about something and if you find that an email conversation is a source of confusion for you or the other party in the conversation, this is a sure sign that a phone call or face-to-face could help sort it out. Some email tools have instant messaging features as a part of the email inbox, too.

5: Turn it Off (Sometimes)

There are times when email can be a distraction. If you really need to get things done and emails keep dragging your attention away, set times where you turn it off for periods of time so that you can focus on tasks.

6: Unsubscribe!

Do you get dozens of messages a day that you delete with barely a read?  Filters can help get them out of your way but regularly look at what actually gets read (and what sorts of messages you want to keep getting) and make the decision about whether or not you really do need to see them at all, otherwise they just build-up for you to eventually have to sit down and waste time sifting through.

7: The One Page Inbox Rule

Do you have a view of 50-100 messages per page? Do you frequently have more than one page of views in your inbox? If so, you run the risk of losing track of older tasks that have slid off the main page. Strive to keep email at one page wherever possible by filing emails after you’ve actioned them. Folders can help with this, particularly if you keep emails in your inbox.  Email archiving tools can be helpful, helping you manage things that you need access to quickly but that you don’t necessarily need to keep in your inbox.

8: Consider Whether Your Chosen Email is a Solution or Part of a Productivity Problem

GetSync’d with Kerio Connect, an excellent alternative to MS Exchange and Gmail that offers mobile productivity, privacy, ad-free email, and sync’d calendars, contacts, and messages via a cross-platform email solution.  GetSync’d Kerio Connect is a cloud-based hosted email solution, too, which means your company won’t have to worry about managing it in-house.

Get a free demo of Kerio Connect.

 

Are You Using Call Reporting to Boost Success in Your Business?

December 8, 2014 – 8:53 am

Insightful reporting can help you in a number of areas of business. Web analytics tell you how your website is performing as well as how your online marketing campaign is going. Sales reports tell you how your company’s performing as well as how well individuals are reporting in your organization. Phone system reporting can also be a very helpful tool for companies, too.

Benefit from Phone System Reporting

Companies that take calls, do cold calling, and that have support or helpdesk departments can all benefit from call reporting.  In fact, any business can benefit from gathering data about incoming phone calls. If your business receives a number of incoming calls, such as with a call center environment, measuring incoming calls is important to help you measure performance, serve your customers, and remain competitive.  Call reporting can help you in a number of ways:

  • Ensure You are Meeting SLAs:  If you have guaranteed service level agreements with customers, you’ll want to know that your team is meeting those requirements.
  • Identify Performers: If you measure based on call performance, call reporting can help you identify performers on your team.
  • Pinpoint Bottlenecks and Other Problems: Do your customers sit on hold too long before their calls are resolved? What percentage of calls are transferred from the person who answered? What percentage of hang ups are there? Call data can help you with process streamlining and improvements.
  • Plan for Staffing: Use reporting to help you determine how to staff based on peak periods, etc.
  • Record Calls: Some companies record some or all phone calls, whether for training purposes, for performance management, or for another reason, this can also be integrated into call reporting.

Call Reporting: A Feature in Kerio Operator

Kerio Operator is a business class phone system in the cloud. Not only do you save money with the power of VOIP technology but you get a variety of features and benefits, including detailed reporting, security features, and a number of ways that you can make telephony easy for your organization.  Kerio Operator can even integrate with your company’s CRM tool, helping you boost productivity and the ability to measure performance even further.

Buying Kerio Operator from GetSync’d helps you ensure that your phone system won’t hold your business back. Learn more: Kerio Operator from GetSyncd.

Time Management Tips (and Tools) for Busy Professionals

November 29, 2014 – 10:51 am

time management for business

Whether you are a professional working for another company or the owner of a small business, time is money and time management is an essential skill to have.   How do you manage your time effectively? It’s wise to look closely at what you spend most of your time on and then try to find time to manage that time more effectively.  Here are some tips to help you:

Evaluate Your To-Do List Each Day

Prioritize your day at the start of each day to ensure you’re spending time on worthwhile activities. Always leave room for emergencies and consider doing the most difficult tasks first, in order to get them out of the way.

Tip: Are there things you can outsource or delegate so that you have more time on more profitable activities?

Use a Digital & Shared Business Calendar

From the perspective of managing your time, particularly when a lot of your work time consists of meetings, a digital calendar makes good business sense. With the right calendar tool you can access and update it from anywhere and if you work as part of a team you can easily book meetings and appointments with others in your organization, too.

Sharing business calendars can help your company manage resources, too, such as equipment, conference rooms, etc.

Tip: Don’t forget to block off calendar blocks for important activities that help you stay organized and proactive, such as completing paperwork or doing filing, doing cold-calling, and following up on pending quotes.

Automate Task Management and Delegation

If possible, manage your to-do list electronically as well. This way, you won’t lose it and you’ll be able to mark tasks as complete from wherever you are. If you have a team of direct reports, look at tools that let you automate task assigning and tracking.

Standardize & Leverage Tools that Save Time and Effort

Do you have to stop to sync up software or apps? Do you have to try multiple tools to reach colleagues by instant messaging? Standardizing on a specific suite of products for messaging, sharing information and files, and ensuring that the tools you choose sync up automatically so that you know that the information at your fingertips is always the latest. The tools you use today may be holding you back from making the most of your work time as well as helping you with work-life balance!

Tip:

GetSync’d offers several tools that can help you with time management and improved efficiency; here’s how:

Kerio Connect:

This hosted email solution is managed by us so it doesn’t take up your internal resources. We also offer awesome support, perfect for businesses who don’t want to staff an IT department to manage email for them.

Kerio Connect also offers world-class shared calendars, instant messaging, and task management. And it’s always sync’d!

Get a Kerio Connect demo here.

Kerio Operator:

This business-class phone system can save you time, effort, and money. It offers great features to effectively route calls and features that can also help you analyze call data so that you are sure your calls are productive.

Learn more about Kerio Operator.

Kerio Control:

Kerio Control offers a suite of threat management solutions. Included content filtering and usage reporting (helping employees avoid distractions) can also help with time management, too!

Learn more about Kerio Control.

 

(Photo Credit: Stock Images/FreeDigitalPhotos