What AT&T Says About iPhone 3Gs Upgrades
June 15, 2009 – 4:39 pmWe at InfTek are excited about the new iPhone 3Gs and are very excited to use Kerio MailServer on it! We, like most of you are curious what we can expect when we go to the store for our upgrades.
We found a list of common questions asked by customers of AT&T about upgrading their iPhone 3G to a new iPhone 3Gs.
Here is what they had to say….
Will all iPhone 3G S models be equally available or will some models be hard to come by?
That’s hard to predict. However, customers can avoid lines on June 19 by preordering iPhone 3G S at www.att.com/iPhone or at one of our company-owned AT&T stores.
Will AT&T have more inventory of the iPhone 3G S than other non-AT&T stores?
We can’t speak for inventory at other stores. If you are interested in iPhone 3G S, we highly encourage you to preorder at www.att.com/iPhone or visit one of our AT&T stores.
Why should I preorder?
For customers who preorder at www.att.com/iPhone, their device will be shipped to their home (or designated address) to arrive on or after June 19. They can then synch it to iTunes to activate.
For customers who preorder through a store, we’ll notify them via e-mail when their device is ready to pickup. On June 19, we’ll open our stores early, at 7:00 a.m. local time, for those who preordered through an AT&T store and received a notification that their device is ready.
For customers who visit a store on the 19th to place their order, they’ll be admitted to the store beginning at normal opening time. We’ll work on a first-come, first-serve basis.
Can I preorder iPhone 3G S on an individual plan, pick it up on June 19 then buy a second iPhone 3G S on June 19 and move to a FamilyTalk plan?
Yes, you can, as long as we have stock available.
My kids and I are on a FamilyTalk plan. I’m not eligible for an upgrade for iPhone 3G S but one of my kids is upgrade ready. Can I swap lines and take his upgrade eligibility on the 19th? Will I need to start a new two- year service agreement?
Yes, you can rearrange your account to take advantage of your child’s upgrade eligibility – and yes, you will need to
sign a new 2-year service agreement.
If I’m switching from a competitor, what do I need to do?
Check out our iReady fact sheet for specifics on preordering as a new AT&T customer: www.att.com/iphone_news
Am I eligible for an upgrade?
Upgrades are based on a number of factors including the outstanding time left on your service agreement, payment history and other factors. Check online, visit our store, or dial *639# from your AT&T handset for information about if or when you may be eligible for an upgrade.
Questions from our Customers
Even if you’re not yet eligible, you still have a number of choices:
- Wait until you are eligible…
- Pay the early-upgrade price for iPhone 3G S…
- Purchase iPhone 3G S at the no commitment price…
- Continue to use your current iPhone 3G, which is eligible for the free upgrade to the new software on June 17 and has many compelling new features. Learn more by visiting http://www.apple.com/hotnews/
Will AT&T offer MMS and tethering?
Later this summer, as part of the 3.0 software, AT&T will make multimedia messaging (MMS) available at no extra cost to customers with a text messaging bundle. And, in the future, AT&T will offer tethering capability for iPhone 3G S and iPhone 3G.
What are the new features of iPhone 3G S?
Read about iPhone 3G S in Apple’s announcement here: http://www.apple.com/hotnews/
It sounds like I don’t need a contract to buy iPhone 3G S. Can I buy it and use it on another carrier?
We do offer No Commitment pricing, however, iPhones sold in the United States are configured to work only with the wireless services provided by AT&T.
Here’s the No Commitment pricing for both devices:
iPhone 3G S (16 GB): $599
iPhone 3G S (32 GB): $699
iPhone 3G (8 GB): $499
iPhone 3G (16 GB): $549 (while supplies last)
